Shipping policy

Effective date: September 19, 2026

Processing Times

• Ready-to-ship items: generally 3 to 5 business days before shipment.
• Custom and made-to-order items: generally 4 to 6 weeks after written approval.
• Peak periods, holidays, large orders, supply interruptions, and custom complexity may require additional time.

Processing time is separate from carrier transit time. Business days exclude weekends and U.S. federal holidays. Product listings or written custom-order terms may state a different processing period and will control for that item.

Shipping Charges Tracking and Delivery

Shipping charges are displayed at checkout when service is available for the destination. Tracking is provided when available. Carrier estimates are not guaranteed delivery dates. Weather, customs, service interruptions, peak volume, and other events outside our reasonable control may delay delivery.

Route Protection and Shipping Insurance

When Route Protection or another shipping-insurance service is purchased or included, that provider’s eligibility rules, deadlines, evidence requirements, coverage exclusions, and resolution process control covered lost, stolen, damaged, or carrier-marked-delivered claims. Customers must submit eligible claims through the provider and cooperate with requested documentation.

If protection was declined or does not cover a claim, contact us promptly. We will review available tracking and order information, but we do not guarantee replacement or refund for loss, theft, porch piracy, or a shipment marked delivered when the risk is outside our control, except where applicable law requires otherwise.

Damage Missing Contents and Incorrect Orders

Report damage, missing contents, defects, or incorrect items within 3 calendar days after delivery. Provide the order number and clear photographs of the product, packaging, and shipping label. Do not discard the item or packaging while the claim is under review.

Addresses Refused Delivery and Reshipping

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address correction is needed. Changes are not guaranteed after processing begins. The customer is responsible for carrier fees, return-to-sender fees, and reshipping charges caused by an incorrect or incomplete address, refused delivery, failure to collect a package, or other customer-caused delivery issue. We pay correction or reshipping costs when we made the error.

International Orders

International availability depends on destination, carrier service, product restrictions, and applicable law. The customer is responsible for duties, import taxes, brokerage fees, customs charges, and local assessments unless checkout expressly states otherwise. Customs delays are outside our control. Orders containing restricted, regulated, or hazardous materials may be limited or unavailable internationally.

Split Shipments and Mixed Processing Times

Orders containing ready-to-ship and made-to-order products may ship together after all items are ready or may ship separately. Additional shipping charges may apply when a customer requests split shipping after purchase.