Refund policy

Effective date: September 19, 2026

This policy applies to purchases from LaMystique LLC operating as Fated Mystique Boutique™ and FMB Apparel Co. (“we,” “us,” or “our”).

All Sales Final

Except where applicable law requires otherwise, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, ordering the wrong item, color or screen-display differences, minor handmade variations, or failure to review the listing before purchase.

Minor variations in color, glitter placement, texture, pattern, finish, measurement, handmade appearance, and screen display are normal and are not defects.

Damaged Defective Missing or Incorrect Items

Contact us within 3 calendar days after delivery if an item arrives damaged or defective, an item is missing, or we sent an incorrect item. Include the order number and clear photographs of the item, all packaging, and the shipping label. Keep the product and packaging until the review is complete.

After verification, we may replace the affected item, refund the affected item, issue store credit if accepted by the customer, or provide another remedy required by law. Availability, the nature of the problem, and applicable consumer rights determine the appropriate resolution. We do not require a customer to pay costs caused by our error.

Nonreturnable Items

• Customized, personalized, made-to-order, or customer-approved items, except for a verified defect or our error.
• Digital downloads, ebooks, templates, graphics, course access, and other digital content after purchase, delivery, download, or access, except where law requires a remedy.
• Gift cards and store credit, except where required by law.
• Opened, used, altered, installed, mixed, contaminated, or damaged craft materials and products.
• Clearance, closeout, and final-sale merchandise when identified as final sale.

Order Changes and Cancellations

An order may be canceled or changed only before fulfillment begins. Requests are not guaranteed because processing may begin quickly. Personalization corrections must be requested within 2 hours of purchase. After written approval of a custom order, production begins and the approved details cannot be changed, canceled, or refunded except for our error or rights required by law.

Digital Products and Courses

Digital products and course access are final sale once purchased, delivered, downloaded, or accessed. Access is for the purchaser only. Sharing, resale, redistribution, public posting, file transfer, account sharing, or creation of competing digital products from our content is prohibited. The separate Digital Product and Course License controls permitted use.

Mandatory Consumer Rights

Nothing in this policy excludes or limits a right or remedy that cannot legally be waived. Jurisdiction-specific cancellation or withdrawal rights apply only when required and remain subject to lawful exceptions, including exceptions that may apply to personalized goods, sealed goods after opening, and digital content supplied with the customer’s consent.

How to Contact Us

Email fatedmystique@gmail.com and include the order number and required photographs. Mailing address: LaMystique LLC, 7865 West Bell Road, #1016, Peoria, Arizona 85382, United States.